At Indian Matrimony, operated by Kannagi Matrimony (OPC) Pvt Ltd, we strive to provide the best possible service to our users. We understand that circumstances may change, and you may need to request a refund or cancel your subscription. Please read our Refund and Cancellation Policy carefully to understand the terms and conditions.
Non-Refundable Services: All payments made for our premium membership packages and features (including chat, call, video call, and others) are non-refundable. Once you have subscribed to a package, we do not offer refunds, either in full or part, for any reason, including but not limited to dissatisfaction with the service, failure to find a match, or change of mind.
Service Disruptions: In the unlikely event of service disruptions or technical issues from our end that prevent you from accessing paid features for a prolonged period, we may consider extending your subscription period as compensation. Refunds will not be provided in such cases.
Cancellation Request: You can cancel your subscription at any time. However, cancellation will not result in a refund of any fees paid. Your premium membership will remain active until the end of the current billing cycle, after which it will not be renewed.
Process for Cancellation: To cancel your subscription, please follow these steps:
Immediate Effect: Once you cancel your subscription, you will continue to have access to premium features until the end of your current subscription period. After this period, your account will revert to a free membership status with limited features.
Indian Matrimony reserves the right to modify this Refund and Cancellation Policy at any time. Any changes to the policy will be posted on our website and will be effective immediately upon posting. It is your responsibility to review this policy periodically to ensure you are aware of any changes.
If you have any questions or concerns about our Refund and Cancellation Policy, please contact our support team through our Contact Us page.
Thank you for choosing Indian Matrimony. We are committed to providing you with a secure and user-friendly platform to find your life partner.